FAQ
Ordering, delivery and more
What types of products do you sell?
What types of products do you sell?
We offer indoor gardens, hydroponic growing systems, growing accessories, seeds, fertilizers, and specialized tools and equipment. We also offer educational workshops for individuals, businesses, and institutions. Books, eco-friendly gifts, local groceries, and stationery are also available.
Do you deliver everywhere in Quebec?
Do you deliver everywhere in Quebec?
Yes! We deliver throughout Quebec. For remote areas, additional fees may apply. Delivery fees and times are calculated at checkout.
What are the delivery times?
What are the delivery times?
Typically, orders are processed within 2-3 business days. Delivery then takes 2-7 business days depending on your location. You will receive a tracking number once your order has shipped.
Can I pick up my order in store?
Can I pick up my order in store?
Yes, you can choose the in-store pickup option during checkout. A confirmation will be sent to you as soon as your order is ready.
What payment methods do you accept?
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, Amex), Interac payments, Apple Pay and Google Pay, as well as cash at the store.
Are your products guaranteed?
Are your products guaranteed?
Yes. Our products are covered by a 30-day limited warranty against manufacturing defects. Some products may have an extended manufacturer's warranty. Please see the product sheet for details.
Can I return an item?
Can I return an item?
Returns are accepted within 14 days of receipt, provided the product is in its original packaging and unused. Return shipping costs are the responsibility of the customer unless we made an error.
Do you offer any tips for getting started?
Do you offer any tips for getting started?
Absolutely! Our team is available to guide you in choosing your equipment and to advise you on indoor growing. You can also sign up for a workshop .
Do you offer workshops in companies or schools?
Do you offer workshops in companies or schools?
Yes! We offer customized workshops for businesses, schools, daycares, and institutions. Contact us for a quote or to plan an activity tailored to your group.
How can I contact you?
How can I contact you?
You can contact us using the contact form on the website, call us, or visit us in store. See the Contact Us page for full details.